Frequently asked questions
The questions we hear most from merchants setting up their assistant.
What does AI Chatbot do?
It reads your store's own knowledge and answers customer questions in your voice, around the clock.
What channels does it support today?
Your website chat widget, with more channels planned as the product grows.
How do I add knowledge to my assistant?
Upload documents or paste in your policies and FAQs from your dashboard; the assistant picks them up automatically.
What happens when the assistant does not know something?
It tells the customer honestly instead of guessing, and you can see the gap in your usage insights.
Do I need any coding experience to set it up?
No. Adding knowledge, testing answers, and publishing a channel are all done from your dashboard.
Can I preview changes before they go live?
Yes, every change can be tested privately before you publish it to customers.
What languages can my assistant speak?
It replies in whatever language your customer writes in, without any extra configuration.
How is my store's data handled?
Your knowledge is stored securely and only used to answer questions for your own store.